Terms and conditions
Access to and use of this website is governed by the “Terms and Conditions” described below, as well as by the legislation that applies in the Republic of Peru. Accordingly, all visits to this site and all contracts and transactions made on this site, as well as its legal effects, will be governed by these rules and subject to this legislation.
Orders are shipped on weekdays (Monday to Friday). The waiting time is 7-21 business days (1-3 weeks) to the United States and Europe. Some countries further away may take 1 to 2 weeks longer. Special events such as natural disasters and holidays should also be taken into account. Delivery is handled through the national postal service and sent by certified mail. This means that a tracking number is available and the signature is required. Tracking numbers will be uploaded after submission and an automated email will be sent with shipping details, including tracking number and link. Please check your shipping address and name carefully as this is the information we use for shipping. You can put any indication about your order or address in the Note section if you wish. Products are shipped inside a sealed envelope or small box.
Deliveries and Tracking
If it has been more than 30 business days since your package has been shipped and you have not yet received it, please check with your local national postal service first by calling or going to them personally. There may be several reasons why it has not been delivered, such as not finding you at the address at the time of delivery or waiting for it to be picked up at the post office, please consult.
If your package was retained at Peruvian customs (when there are no further updates on the tracking page after the package is accepted), we will resend it immediately. If your package was held at your country’s border control we cannot refund you, but we can forward the package if you show proof of this. Please do not be alarm, if this happens, chances are that the products will be destroyed or returned to the sender. We will not be liable for any border control taxes or interceptions. Check your country’s import law before ordering our products.
In Peru and many Andean countries it is totally legal to buy and consume our natural products, powders and capsules. It is the customer’s responsibility to consult the feasibility and legal aspects of importation with the authorities of their own country. We will not be responsible for any interception carried out by customs.