1. How long does it take to get the order ready?

The order is sent a maximum of 48 hours after the purchase is made (shipping days are Monday and Friday). Once your order has been shipped, the tracking code is sent to their emails.

2. What shipping service do you use?

🌎 DHL EXPRESS: It takes approximately 3 – 7 business days for the package to delivery. 🌎 National Postal Service SERPOST: Economic shipping takes approximately 15 -21 business days for the package to delivery. Also, the orders can be sent through EMS (Express Mail Service), which takes 7 – 15 business days. *All the shipping has tracking code and it is sent maximum two days after the purchase is made.

3. How long will it take for my order to arrive?

Once your order has been shipped. The delivery by DHL Express is generally made within 7 business days (1 week) to the United States and Canada. Some more distant countries may take 3-6 more days. Once your order has been shipped through National Postal Service Serpost. it takes approximately 15 -21 business days for the package to delivery for the United States, Canada and Europe. Some more distant countries may take more days.

4. What countries does Andean World ship to?

Currently we ship to almost every country in the world such as United States, Canada, United Kingdom, Netherlands, Russia, Japan, Israel, etc.

5. What are the payment methods?

We are affiliated with Paypal, Visa, Mastercard, Discover, America Express, We also accept money transfer via Moneygram or Western Union.

      6. What if there is a defective product?

       In that case we ask you to attach a photo of the product and and give us the explanation of the defective product to our mail (info@andeanworld.com). 

      We will contact you to give you a solution.

Please note:

For shipments made through the national postal service, if your order does not enter your mailbox, your presence will be required for reception or collection at the branch of the postal company.
Andean World is not engaged in the sale of medicines.
If you want any product that is not found on our platform. You can consult and we will make a quote.

For more information:

You can contact us info@andeanworld.com. We will be helping you as soon as possible.